NextGen's Support and Abuse tickets are looked at and answered in the order they are received, with the most severe problems, such as server outages that affect multiple clients, being reviewed first. Take a look at the examples below regarding how to submit a detailed ticket that will get a thorough answer from us. Additionally, submitting multiple tickets about the same subject or issue will largely delay the time it takes for us to get back to you.
Good Ticket Subjects
- Can't Access Email For john@johnsmith.com
- Softacolous Installation Keeps Failing
- How To Create Addon Domain?
- DNS Not Resolved After 48 Hours
Bad Ticket Subjects
- Help! Site Broken!
- Issues With Site
- Website Not Working
- Not Working!!!
Performing a search of the NextGen Knowledgebase before submitting a ticket will ensure that we can also provide you with the best possible support.
